Subject: Arabic Language Test - Osama Shallakh
From: Osama Shallakh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 15:52:38 -0400

| | Foreign Language Screening Test

Name | Osama Shallakh
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Acctually, like this situation, there is a lot of ways to solve, but the best way is....
I will apologize to customer for delay, and explain the mistake, then i will tell him that in the short time, the order will be delivered.
Furthermore, if  i reward the customer with additional pizza, that was the best way yo solve the problem, and in any time i will beware of mistakes......

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am osama shallak, i have 19 years old, i come from jenin, i have finished high school in an excellent rate.
I currently work at Jawwal information centre at reach company for communication services, in addition to, i worked in many restaurants in ramallah as a customers service, and Receptionist, and marketing in AVC company for Hype and Advertising, and, i trained to be a tourists guide in Ramallah.
Nonetheless, I study translation in Arab open university (AOU), Acctually, i have experience and many abilities, i volunteered for many institutions, and participated in seminars.
Finally, i have a team spirirt, self-confidence, and ability to finish tasks in short time
And easier, on the other hand, i have affiliation work.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Acctually, there are many differences,
Greet customer service always looking for a different ways to solve problems, and convinced the customer and satisfaction him, he own the special way, while, good customer service has one way to talk with customer and he doesn't change it, so maybe he succees and may be not

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

There are many many things gives me candidate for customer service job....
In reality, i have experience, and an excellent way to deal with the customer, in addition to, i have ability to convinces the customer, and deal with problems, my work in Reach company gives me all ways to deal with any customer and any problem, so specially, i am sure that i am candidate for any job in customer service....

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | ....

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