Subject: Arabic Language Test - Sabrin Suwan
From: Sabrin Suwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 15:42:12 -0400

| | Foreign Language Screening Test

Name | Sabrin Suwan
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I don't buy again from the same restaurant.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My names sabrin suwan,Iam 23 ,l live in Nablus city ,lam graduating from An-najah national university in civil engineering specialiest
Excellent in reading and speeching english

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good (with few mistakes).
Great (rarely do mistakes ,customer is trying to give best service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Because
1-lam patient .
2-I have the ability to persuade customer .
3-I have the ability to solve any problem with customer .
4-I can provide the service as quickly and properly as possible.
5-l have a new style everyday in dealing with customer .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I visited Bethlehem and one of the most beautiful experiences was visiting archaeological sites such as the church, walking in the tourist area of ​​Battir and seeing the railway.

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