Subject: Arabic Language Test - Hadeel Yassin
From: Hadeel Yassin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 15:30:27 -0400

| | Foreign Language Screening Test

Name | Hadeel Yassin
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

The mistake or forgetfulness at work is a possibility in all cases and in all places, but within the reasonable, in the way that the customers are not harmed by these errors, as the increase in errors may affect the reputation of the institution, and in the above case the best way to treat the forms that may It can happen between the employee and the customer is to make an apology and try to satisfy him with another product in addition to the first request or to provide the best offers available to win his satisfaction and try to win him as a permanent customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Hadeel Yassin, I studied political science and public administration at Birzeit University, and I complete postgraduate studies at the same university specializing in Israeli studies, I hold Jordanian citizenship and I live in Ramallah with my family, I work at REACH for  Communications, since last November of the year 2019, I like reading and playing On a piano.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | The difference that can be between good or better service for the customer is the ability to persuade and be courteous in the conversation, and the strong personality who possesses enough information to answer a question about the service or good that the employee provides.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Among the most important qualities that I possess and nominate me to have this job, the ability to persuade, good presence to prove and communicate the information, prior experience in dealing with clients in previous work areas, ease of communicating the information in the shortest possible time with the amount of good information.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | One of the most beautiful cities that I visited is the city of Petra in Jordan, it is a beautiful area created in the depth of a mountain and carved in a beautiful artistic way, and by the same beauty I see that the city of Jerusalem is one of the most wonderful cities in which a person can feel spiritual beauty and permanent tranquility alongside its beauty and the charm of its charm  .

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