Subject: Arabic Language Test - Fatima Mohammad
From: Fatima Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 15:23:24 -0400

| | Foreign Language Screening Test

Name | Fatima Mohammad
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In the beginning , The customer apologizes ..
clarifies the mistake that was made and return the order receipt by another employee in case the customer is satisfied .

Just that

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Fatima khaled mohammad , from Ramallah -al tira ,i am 24 years old .
The studied at al quds open university with a major in computer information system and graduated from it in 2017 .
I learned how to code in its own languages,link database , and web design .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good service means that the customer is satisfied with the service provideed to him through good handling and style , and thatvhe meets his need to achieve business profits .
Great service by taking a specific basic for the method of providing the service, and it all depends on the customer's satisfaction .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Confidences in providing the correct information and the ability to clarify it .
2. The ability to understand with the customer.
3. The possibility of avoiding error if it occurs.
4. Work under pressure .
5. Flexible

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Among the cities that i visited and i liked the city of haifa , because it is difficult because when we want it was a beautiful thing for me with its regions and dardens in it . Such as the bahai park , the sea view ,and the ship ride with wonderful air and I hope to visit it more than once .🤗
Thanks

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