Subject: Arabic Language Test - Basil M
From: Basil M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 15:20:47 -0400

| | Foreign Language Screening Test

Name | Basil M
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Firstly, I will apologize for him about our mistakes in order ,,because we put wronge address has been entered, Then tell him i Will send his order as soon as possible with Additional pizza as gift.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Basil, im 29 years old, I live in Palestine.
I studied computer science, From birzeit university , as Bachelor degree
I’m working as technical support for internet

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

I think the great customers care to provide what the customer needs but also going out of ur way to do it .It also to make customer very happy and make very good impression not only for you but for company too .
Good customer service providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I think im very suitable for this job due to have a very good experience , i can work under pressure and I have a very good communication skills with the customers.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Unfortunately, i haven't travelled anywhere .. I would like to visit all cities in my country

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