Subject: Arabic Language Test - muhannad salameh
From: muhannad salameh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 14:56:52 -0400

| | Foreign Language Screening Test

Name | muhannad salameh
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will talk to the customer in a low voice and try to absorb his anger and tell him:
"Sir, I apologize for the late delivery of the order, but a minor problem has occurred and the order will be delivered as soon as possible."
I promise him that this mistake will not be repeated again.
In the event that I cannot absorb his anger and do not accept the apology, I will make a discount on the value of the bill if possible.
And I have to make sure the food gets hot.
I have to bear any words I hear from the man, so he will surely be very angry.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal, educational, professional
Personality: "I am an ambitious person. I always look for the best and love success in my work. I am also a social and likable person"
Educational "I studied high school in Deir Ammar Boys Secondary School and I was an outstanding person and then I studied Bachelor of Accounting at Al-Quds Open University"
Professional "I have worked in more than one job including (supervisor of workers. Chef) and now I work for Reach  Company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service in providing the service to the customer only. As for the wonderful customer service in providing the service to the customer in a fast way and talking to him in a wonderful way and trying to satisfy him in any way.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1- Have the ability to absorb customer anger.
2- Have the ability to speak well with the customer.
3- I can serve the customer in a wonderful way.
4- I can quickly understand the customer’s problem and know the type of service provided to him.
5- I have sufficient knowledge that enables me to serve the customer.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I have traveled to Yemen and it is one of the very beautiful countries that are distinguished by its mountains. She also enjoys a beautiful atmosphere. Also old and beautiful buildings.
And the most beautiful thing is its people who are distinguished by generosity.
It is one of the countries famous for growing very distinctive coffee

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