Subject: Arabic Language Test - Sukoon Sakin
From: Sukoon Sakin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 18:06:40 +0000

| | Foreign Language Screening Test

Name | Sukoon Sakin
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Thank you for being patient with me I apologize about any delay or confusing that may caused by us, it’s look like we delivered your pizza to the wrong address,,I will call the delivery guy right now so he can send it to the right address and for the inconvenience that happened, I will give you a five dollar coupon on your next purchase and sorry about the mistake that happened ,thank you

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Sukoon Qasim, from the outskirts of Jerusalem. I am 29 years old ...
I joined Al-Quds Open University in 2012 and finished my studies in 2017 with a major in computer information systems.
...

Professional Experience:

• Jan 2019- Now :  Technical support for Hadara ( Hadara Internet Services)
• Oct 1st 2019 – Oct 15th2019: Training Course in Leadership  with Reach

• Aug  2017- Jan 2018: Zeina Travel & Tourism  , Administrative Assistant

• Feb 2018 – May 2018: Kids Smart Kindergartens, Assistant

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A great customer employee can have more commitment than a good customer employee
And his commitment in time and accomplished more tasks in a short time

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Because I have personal skills, I am qualified for this task, such as "good communication skills, good listener, sociable, friendly, calm, like helping people and I have the ability to work in an uncle team .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Unfortunately, I have not experienced travel to any country

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