Subject: Arabic Language Test - Zakariya Oraidi
From: Zakariya Oraidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 17:55:39 +0000

| | Foreign Language Screening Test

Name | Zakariya Oraidi
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | During the call and after check what's wrong, I'll tell the customer we've some mestaks happened from our side and we're so sorry about that, your order will be with you as soon as possible, again we're so sorry about that.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal: my name is zakariya from jenin.
I'm single and I'm 24 years old.

My education is computer science in general and I like this way especially Database with our programs such as Oracle and more.

Professional: I'm  working in communication company in supervisor position from 2017 till now .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service : it's tell the customer all thing he needed without good adding or tell the customer as you should you have.

Great customer service : it's tell the customer information more that you should to tell him in the normal status but this information should be right.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Apility to work on PC programs.

ability to bear the customer under his worst conditions with all respect to him.

My second language's English in good level to deal with programs if it possibly "reading and writing " .

ability to learn skills quickly.

Ability to work under pressure.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I traveled to Jordan and it's a good country
Jordan has many nationalities such as the Syrian, Lebanese, Egyptian, Chinese, Filipino and Palestinian are lives on it .
Life and nature in Jordan are very beautiful, because it is located in the Red and Dead Sea, and the people in it are wonderful in dealing, simplicity and morals.  It is full of many ancient and beautiful places, such as the Amman Citadel is a historical site at the center Amman city, the capital of Jordan. The L-shaped hill is one of the seven hills that originally made up Amman. Evidence of occupation since the pottery Neolithic period has been found and the hill was fortified during the Bronze Age.

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