Subject: Arabic Language Test - Amal Badaha
From: Amal Badaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:50:53 -0400

| | Foreign Language Screening Test

Name | Amal Badaha
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In the beginning, I apologize to the customer and say I can replace it with something for free or do it as a discount. How can I express my apology because the customer’s satisfaction is the most important thing

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name amal badaha,Im 23 years old,Im From In Deir Ammar Camp.
Im Studied Business Administration at Al-Quds Open University.
Im Training In the ministry of information in the finance and administration branch,also in the office of the chief justice and in the ministry of national economy.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service meets the customer's need, but the wonderful one that meets and satisfies the desires of the consumer and reaches the stage of satisfying the desires of the customer.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | One of my strengths is that I endure work pressure and take responsibility. The most important feature I have is that I always make sure to do my job perfectly perfe
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Jaffna is a beautiful and quiet area with a number of Christians and I visited the church. It is considered one of the developed areas in Ramallah

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