Subject: Arabic Language Test - Ebaa Thabet
From: Ebaa Thabet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:43:46 -0400

| | Foreign Language Screening Test

Name | Ebaa Thabet
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, i apologize for him because the address has been entered incorrectly, Then I sent his order as soon as possible with a discount as an apology.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Ebaa Thabet, im 24 years old, lives in Tulkarm.
I graduated since 3 years from Palestine Technical University with a Bachelor degree in computer science.
Lately, i worked in Sales at Al-Ameer company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | The Good customers care is to provide services to the customers and make the customers pleased from our services, but the Great customers care represented in help the customers and increased the company profits and catch more  pleased customers.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I think im the best for this job due to many reasons, first of all i have a very good experience in this field, im a patient person, i can work under pressure and i have a very good communication skills to get in touch with the customers and solve their issues.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Unfortunately, i haven't travelled anywhere.. I just transferred in my country, i visited the ancient cities such as Jerusalem and Beithlehem.

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