Subject: Arabic Language Test - Ashraf awashreh
From: Ashraf awashreh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:35:52 -0400

| | Foreign Language Screening Test

Name | Ashraf awashreh
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer that an error occurred in giving the address. I apologize to him that the order will be delivered. I confirm the correct address and that the order will be delivered as soon as possible. After ending the call with the customer, I will contact the delivery officer and guide him to the correct address and I will send the order as soon as possible. The delivery officer recommended that you personally apologize for the delay

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is ashraf awashrah am 27 years old, am live in ramallah  my hoppy is footbool
finished high school in the literary branch in the Singel School for Boys and then I joined the Al-Quds Open University and studied social service with a very good grade and took courses in training the trainers in addition to that in time management and time management and worked with the IREX Foundation specialized in training university students and coordinated A group of training courses and their supervision. The training period was one year and I volunteered at the Palestinian Foundation to support students and work with them on several projects. I also joined the group of young entrepreneurs.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The great service is the customer’s satisfaction more, his evaluation of the service is better and he is happier with the wonderful service that we provide him in addition to achieving the greatest benefit from this service to the customer
As for the good service, it is typical and does not achieve the greatest benefit to the customer or the customer, and his satisfaction is lower and his value is less in addition to that the good service, although it is provided well, but it needs improvement to reach a better level and the customer level is a better evaluation

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tact to speak with clients
And be patient in the event that one of the clients is angry
And dealing well with customers because of taking courses in customer service
Respect for clients
Working to provide the best service and ensuring customer satisfaction

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I traveled to Jordan five years ago. It was a very beautiful village. I stayed with my grandmother Jordan, a very beautiful country in which many commercial centers and green gardens exist. The Dead Sea has the most beautiful center for recreation and ancient Petra, which dates back thousands of years and which is considered to be a beautiful tourist area and the Jerash Festival which is hosted Many artists and what attracts most in the state of Jordan are the archaeological sites, especially the Roman amphitheater

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