Subject: Arabic Language Test - Islam Masri
From: Islam Masri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:19:00 -0400

| | Foreign Language Screening Test

Name | Islam Masri
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Complete with the current customer and help and then start solving the problem with the previous customer in order not to increase the problems
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | In terms of personality, calm, social, emotional, and I like taking risks ... Academic achievement Master of economic policy management

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good service is provided in a normal way, but wonderful service is provided in a way that is distinct from everyone

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | The ability to understand, persuasion and flexibility
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Rome The World Heritage property encompasses the whole historic centre of Rome within the city walls at their widest extent in the 17th century, as well as the Basilica of St. Paul’s Outside the Walls. The property, complex and stratified, includes outstanding archaeological areas integrated in the urban fabric, which result in a highly distinguished ensemble. Founded on the banks of the Tiber river in 753 B.C., according to legend, by Romulus and Remus, Rome was first the centre of the Roman Republic, then of the Roman Empire, and in the fourth century, became the capital of the Christian world. Ancient Rome was followed, from the 4th century on, by Christian Rome. The Christian city was built on top of the ancient city, reusing spaces, buildings and materials. From the 15th century on, the Popes promoted a profound renewal of the city and its image

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