Subject: Arabic Language Test - Kamal Abu beih
From: Kamal Abu beih <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:11:23 -0400

| | Foreign Language Screening Test

Name | Kamal Abu beih
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer, and explain to him that the reason for the delay is a technical error and an urgent matter, and I will try to make the customer convinced that his order will reach to him as soon as possible, and in the best quality, and I will again apologize from the customer for the delay, and of course I will explain to him that he is aSpecial customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

For me, I consider myself an ambitious, realistic guy and also consider myself a person committed to his work and to his family.
For my educational life, i hve studied methods of teaching English at Al_Najah national university, in three years and 5 monthes.

Im professional in my major and i can deal with different types of people.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service is when the customer does not criticize this service, but great customer service is when the customer loves this service and wants to try it and deal with it more and more.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

First of all, because I like to serve people as required, secondly, I consider myself able to deal with different kinds of minds and people, thirdly, I can work under pressure easily, fourthly I respect this job and I think that when we love a certain thing we will be creative.
and finally I can work in a group and I can   collaboration with my co-workers flexibility.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Well, I will talk about Istanbul city that I visited last year, it is a wonderful city in terms of civilization and culture, and also its residents are very wonderful and they love the foreign visitors, and the most remarkable thing in this city is the Islamic character that makes you feel that you are in the time of Islam, and also  The beautiful nature of this city makes you feel comfortable, so I hope to visit this city again.

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