Subject: Arabic Language Test - Hasan Zeid
From: Hasan Zeid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:03:57 -0400

| | Foreign Language Screening Test

Name | Hasan Zeid
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer for the delay in the beginning and tell him that the delay occurred because of our technical defect and I try to be very nice to him and tell him that we will reach his request very quickly and then I will apologize for it again and thank him again.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Iam Hasan Zaid, I live in Al-Jalazoun camp, Ramallah, Palestine. Graduated from Birzeit University with a major in Sociology. I work for the Palestinian Central Bureau of Statistics. He also trained at Reach Corporation as part of the outline program.
I spend my free time either exercising or reading books.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Ithink the difference is that good customer service is doing what you have to do. I am a great customer service, it is to perform your job professionally and to feel the customer with all satisfaction as if he were your most important customer

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Work under pressure
Love to work with team spirit
Calm and do not react
My ability to commit
Persuasion

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

In the middle of 2019. I traveled to China as part of my work at the Palestinian Central Bureau of Statistics, and the visit included the professional side in order to get acquainted with the statistical system and mechanisms of statistical work in China and take advantage of them to enrich the Palestinian experience.
The other side was tourism and entertainment, and we visited five Chinese cities, including the capital, and went up to the Great Wall of China, and visited museums, temples, parks, and markets.
We learned about different cultures, customs and traditions, including Chinese and other participants.
This visit lasted for a month, during which we got to know a new world and new people

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