Subject: Re: LSM Joining Case Test - Sandeep Rana
From: Sandeep Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 08:03:36 -0400

| | LSM Joining Case Test

Name | Sandeep Rana
E-mail | [email-masked]
Phone Number | (0120) 9953561610
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | BA

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good
1- give resolution.
2- on time.
3- always promote our company
Great
1- FCR
2- give resolution on time for repeat customers.
3- give sympathy,empathy,apologies when required.

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