Subject: FW: LSM Joining Case Test - Amit Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Mon, 13 Apr 2020 12:16:18 +0000

Harpreet he needs to be offered, call Saurabh and speak with him to see what to offer. Joining immediately. Do confirm if he has high speed internet and laptop/computer at home to work before u offer.

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 April 2020 at 5:19 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Amit Gupta

Hello,

Very good travel knowledge. CancelOn's policy is almost the same as Splitty's. He was able to respond perfectly well to all the scenarios I gave him (cancellation, modification & relocation).

Good level of confidence. Yes from my end.

Ashwinee L
Account Manager
Skype : live:ashwinee_9

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 13, 2020 3:05:09 PM
Subject: FW: LSM Joining Case Test - Amit Gupta

Hi,

Please interview him as well.

Thanks

Regards,
Deeksha

From: Amit Gupta <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 April 2020 at 2:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Amit Gupta

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Amit Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9911737646
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Blurb 2 is correct as we have assured the customer that the tickets will be delivered.

Also, we have suggested the customer how to track his order under the purchase section and also suggested the customer check the delivery address and other information to avoid further
issues related to the delivery.

I think it should be better if we apologize for the delay, it can start like.

Please accept our sincere apology for the delay. Our reservation department is already working with the provider to confirm the delivery of the tickets.

And the ending should be like

Thank you for your patience and cooperation.

Please contact us at (Phone Number) or reply to this e-mail in case you have further queries related to your order.

Regards
XYZ
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is how you greet and treat the customer in a nice and proper way where the customer is happy being served. But excellent customer service skill is meeting the demands and reaching beyond the customer's expectation. A total quality service.

Great customer service is to convert customer good experience into WOW experience and make them pleased with the services.

Great customer service will not only make your customers happy and satisfied but also make them loyal to the company and doing this way we will be able to retain our customers and grow our business more.

Thanks and Regards,
Amit

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