Subject: Re: LSM Joining Case Test - Usman Ansari Usman
From: Usman Ansari Usman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Apr 2020 06:33:12 -0400

| | LSM Joining Case Test

Name | Usman Ansari Usman
E-mail | [email-masked]
Phone Number | (110093) 8802041492
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 is correct one because customer has asked to deliver the tickets at hotel. Online link has also been provided  to add or change the address so tickets could be delivered at address on which customer wants. I would like to change one thing that
email should start “understanding the query” otherwise it looks correct option.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Today, the world is very competitive  and we need to ensure great customer service.

When you resolve query so it is good customer service but when you assure customers that the customers will not face any further problems and clear all the doubts so customers don’t repeat the same query. It is great customer service.

When you sympathise with customers so it is good customer service but when you empathise with customers and feel the same way as the customers feel so you can efficiently resolve the query . It is great customer service.

How quickly and effectively you resolve the query, it also matters in ensuring great customer service.

You must be able to build trust  as company brand with customers so they can refer the services to others.

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