Subject: Re: LSM Joining Case Test - ANUJ KUMAR
From: ANUJ KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Apr 2020 03:23:44 -0400

| | LSM Joining Case Test

Name | ANUJ KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7017351435
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 is the most appropriate option, easy for customer to get the query resolved.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In a good customer service, We make customer satisfied with their query only.
While in a great customer service, firstly we will acknowledge the query of customer, then empathize him and also give the assurance and try to resolve the query in one go and before closing the call should always ask about further help. Also, gain customer's loyalty.

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