Subject: Re: LSM Joining Case Test - Afzal Ali
From: Afzal Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Apr 2020 02:25:44 -0400

| | LSM Joining Case Test

Name | Afzal Ali
E-mail | [email-masked]
Phone Number | (+91) 9871041416
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Reason why I have selected the blurb 4 because customers service representative ask the new delivery address of the tickets because customer is going to leave for the event in two days and to avoid any confusion because might be seller deliver the tickets to customer house and there is no one to receive the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.good customer service only barely keeping the customers satisfiy but great customer service are not only keeping them satisfied but also keeping them loyal.
2. Good customervides the needs and satisfaction of the customers but the great customer service not only  provides the needs and satisfaction of the customers as well as go beyond the mile to build the reputation of the company.
3. Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply “good” service.)

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