Subject: FW: LSM Joining Case Test - Satyam Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sun, 12 Apr 2020 13:05:57 +0000

Called for interview but he did not take the call. Remind me tomorrow to call him again

From: Satyam Tiwari <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 11 April 2020 at 7:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Satyam Tiwari

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Satyam Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9453896197
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I've selected this particular solution as it suggest the ways and methods very clearly making it more user friendly. It suggests the best possible ways to deliver the tickets at desired address. As an addition I'll add up some more greetings and a smooth language for the user satisfaction as used in blurb 1. This will mould this as the best solution for customer service.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   In this service industry, customer satisfaction is a big concern as the customer is never happy with the services most of the time. The difference between good and great customer service totally depends upon the concerned service personnel. The executive should not only solve the issue temporarily but should look into it as it should be fixed permanently. One should never make the customer wait as this adds negative point. Having good knowledge about the service/products helps in developing good troubleshooting techniques and this helps a lot helping the customer more efficiently. At the end the customer should disconnect the call with satisfaction and should not build up negative remarks for the company. Good communication skills play major role in making the customer believe in the company and the service. More polite the agent will be lesser will be the chance of user to get irritated. Good listening skills will be a great addon.

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