Subject: Re: LSM Joining Case Test - Anil Sharma
From: Anil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Apr 2020 05:22:44 -0400

| | LSM Joining Case Test

Name | Anil Sharma
E-mail | [email-masked]
Phone Number | (91) 7531025780
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This Blurb clearly mentioned that we have looked into the order details and also mentioned the reason for the delay. Moreover, the delivery address has to be confirmed from the customer side and the live delivery package will cool down the customer.

Addition: If there will be any change in the delivery address, we will make changes in our system on the priority basis and will share updated information with you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Great customer service includes an on-time reply to the customer but good customer service may have time lag in response.
2. Great CS considers the customer requirement and reverts with an appropriate response while good CS may imply policies to the customer, which may be conflicting to customer queries.
3. Great CS will be providing the crisp and crystal resolution to the customer issues.
4. If there is some delay in product delivery, great CS will include apologies and some gift hamper to calm down the customer, while Good CS may limit to apologies.

Great Customer Services have always ended up with Customer Positive response and satisfaction.
Good Customer Service may not be ended up with a positive response.

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