Subject: Italian Language Test - Satyam Tiwari
From: Satyam Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Apr 2020 10:11:52 -0400

| | Foreign Language Screening Test

Name | Satyam Tiwari
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will first make the client calm by assuring he is being served at high priority. I'll tell the client that due to some technical issue the address input went wrong. By the time we fix it, I will suggest you to wait for next 20 minutes as I'm generating a new order ticket with an additional compensatory addon. I'll promise the client that I'll make sure this never happens again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a B.Tech graduate in Computer Science discipline from Galgotias University. I'm from Varanasi, a famous city in Uttar Pradesh. I'm currently living in Delhi with my friends. I have worked for two companies under the profile of Business Development executive for 9 months.i had to leave the job due to family reasons.Apart from all the basic introduction, I love writing and I have my own page for that. I love to travel and I'm big foodie. I love to stay in touch with technology as that attracts me a lot. As a person, I'm cheerful guy with lot of friends. In my family I'm more leaned towards my mother as she is my inspiration of life.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | In this service industry, customer satisfaction is a big concern as the customer is never happy with the services most of the time. The difference between good and great customer service totally depends upon the concerned service personnel. The executive should not only solve the issue temporarily but should look into it as it should be fixed permanently. One should never make the customer wait as this adds negative point. Having good knowledge about the service/products helps in developing good troubleshooting techniques and this helps a lot helping the customer more efficiently. At the end the customer should disconnect the call with satisfaction and should not build up negative remarks for the company. Good communication skills play major role in making the customer believe in the company and the service. More polite the agent will be lesser will be the chance of user to get irritated. Good listening skills will be a great addon.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I'm a tech graduate and that makes me more valid candidate for thi job.
I bear good communication skills along with good writing skill.
I've worked in the industry so I know how to handle customers on daily basis.
I've been a team player and a good performer in my recent team.
I'm a social person who loves to interact with people and mix very well with them and this is beneficial for this job role.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | In my last company, we planned a surprise trip for our CEO on his birthday. We went to himachal Pradesh for the trip. We started in night from delhi and by 12 in the noon we were in himachal. On that day we all were already exhausted so we didn't go out and stayed in the hotel. The hotel was at the hill side and it was an amazing view there. The next day we visited McLeodganj and roamed a lot at Bhagsu nag waterfall and some temples. We stopped at a camp place at the hill side. It was an amazing experience there. Again next day we visited Dharamshala Stadium and Aghanzar mahadev falls. It was a very nice trip and on the evening we started for delhi and by 11 in the morning we were back to Delhi.

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