Subject: Re: LSM Joining Case Test - Devanshu Singhal
From: Devanshu Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Apr 2020 07:51:45 -0400

| | LSM Joining Case Test

Name | Devanshu Singhal
E-mail | [email-masked]
Phone Number | (91) 7042506272
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Since the Blurb4 contains the link to change the address and the customer wants it to be delivered to his/her hotel address So it's more helpful as compared to other Blurbs and In addition , I would like to add....
Typically organisers issue tickets very close to the event date but  Be assured, we’re closely monitoring your order and communicating with your seller to ensure they complete the order in provided time frame.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service only address the query asked by customer whereas the latter tries to identify the fear of asking the question and try to resolve that fear.

Good customer service means to give customer answers to their query but great customer service understands customer query and gives them the state of assurity and comfortablity

Good customer service is aimed towards addressing thr query as duty but latter realizes their responsibility

Good customer service main goal is of solving the customer query but great customer service creates an impeccable impression which forces the customer to come back again to the company while solving the problem.

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