Subject: Re: LSM Joining Case Test - Arpit Bisaria
From: Arpit Bisaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Apr 2020 09:54:03 -0400

| | LSM Joining Case Test

Name | Arpit Bisaria
E-mail | [email-masked]
Phone Number | (+91) 7275574074
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select this blurb because that customer can also download his tickets online as we’ll as he will receive his tickets in hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service will only do whatever customer want so he try’s to resolve that problem.
But Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.

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