Subject: Arabic Language Test - Ammar Asif
From: Ammar Asif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Apr 2020 10:05:36 +0000

| | Foreign Language Screening Test

Name | Ammar Asif
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation, first i would offer him my apology for making such kind of horrible mistake that would cause him pain and suffering and tell him about what actually happened explicitly, then i would assure him not to worry about his order, because i have redressed my mistake. And the order is on the way to his address, and he would be receiving his order in less than 30 minutes for sure, and tell him that his order would be my priority until he gets his order delivered. And to alleviate his anger, i would say that this happened for the first time, and it will never be repeated again. At the last moment, i would say sorry again for his inconvenience.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Ammar Asif. I am from Balrampur, U.P. I did my schooling and college education from Jamia Salfia varansi. After that i came to Aligarh for higher education and completed my graduation in ARABIC from Aligarh Muslim University in 2018. Then i went to hyderabad and got admission in M.A arabic. I will be completing my master's degree by the end of the this month.(april).

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service is to treat customers nicely and meet their expectations and keep them satisfied, while great customer service is to meet their demands beyond their expectations and make them feel special and keep them loyal.
if they have any problem with our service, we  have to resolve it quickly and effectively.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I am a sociable person. I have a good communication skill to interact with the people. My education and quality of taking care of things minutely will provide value to the company.I am a diligent and responsible person for my work. That's why I think that i deserve this job.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Once I visited Hyderabad in India with my collage friends.  Later my cousin joined us there. I cherish those memories and time spent with my friends till date. I visited and saw many beautiful places. I visited a lake known as 'Husain Sagar'. It was such a beauty with a statue of  'Gautam Buddha' built in the midst which enhanced it's beauty. The city is decorated with trees and greeneries which adds to it's freshness and makes the climate very easily adaptable. The food is also very different in the city and also the nature of people which is very humble and sweet. I visited a garden called 'Lubini Park' which had been really adventurous not only for me but also for all those people who were with me. It was indeed a memorable visit.
We also visited India's most famous filmcity known as "Ramoji Filmcity". The visit had been my time of life which I spent with my cousin and friends . We had many rides, learned how things work at bollywood and other things too. They also demonstrated how they bombard a building in films and how they create false houses and villages for shootings. They were having all a virtual world made up in their area which we toured through a bus. We visited a " magic cum ghost house" which was really hilarious and scary as well. They have very well built 3D and featured rides too, from which one is 'Ramoji Tower'. One feels as if the whole filmcity is being attacked by some terrorists or something when you ride it's elevator, which features 3D view with the whole city,  perishes in front of your eyes but soon your eyes decieve you when you come out of the tower, as everything's fine as normal. The tower was the best part of my whole visit to the film city.I always cherish my visit to Hyderabad.

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