Subject: FW: LSM Joining Case Test - Aditi Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 9 Apr 2020 09:56:09 +0000

Reject
From: Aditi Verma <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 9 April 2020 at 1:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Aditi Verma

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Aditi Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9650211988
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have selected blur 1 as it's double checking the address and at the same time I am alo making sure to the customer that they will get updates via email when the package will be scanned for delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Main difference between good and great customer service is that
when we just resolve the issue of the customer same time when he/she is on call .(Great customer service)
When we resolve the issue by asking them to wait for 24-48hours via giving email confirmation.  (Good customer service)

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