Subject: Re: LSM Joining Case Test - Paras Bhateja
From: Paras Bhateja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Apr 2020 05:33:36 -0400

| | LSM Joining Case Test

Name | Paras Bhateja
E-mail | [email-masked]
Phone Number | (91) 9711703553
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb4. In this Blurb the customer care representative has ensured the delivery of tickets to the customer by asking the hotel address at which he will be staying. The customer care representative has provided with descriptive steps where the customer can update the hotel address details.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when the customer care team resolves the issues the customer is facing. But great customer service is when we go out of the box and we treat our customer more than what we can provide him with our services. Great can be when the customer feels happy and gives feedback on the form that we send to him. Customer should feel happy after or during the call and we should be always be happy to help him.

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