Subject: Re: LSM Joining Case Test - Varun Johar
From: Varun Johar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Apr 2020 05:18:23 -0400

| | LSM Joining Case Test

Name | Varun Johar
E-mail | [email-masked]
Phone Number | (91) 8802315241
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer satisfaction is our first goal and as the customer has requested to deliver the tickets to his hotel and in the Blurb 4, it is clearly mentioned to provide a address so that the tickets can be delivered. Also we could have apologized to the customer for the inconvenience caused.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A customer contacts us if they face any issue with the product. A customer can be polite or irate, it will depend on the customer situation. A good customer service will be resolving the issue of a customer and to make sure that the customer will not face the same issue in future.

A great customer will be like handling a irate customer in such a way that the customer is understanding you and the issue is resolved and at the same time we are offering extra benefits to the customer making the customer happy and to make sure that the issue does not persist in future.

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