Subject: FW: LSM Joining Case Test - Rohan Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 8 Apr 2020 08:45:06 +0000

Reject

From: Rohan Gupta <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 8 April 2020 at 2:11 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Rohan Gupta

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Rohan Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9560211839
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    in first place we should make customer comfortable by adding response " Thanks for contacting us" and then start answering the customer query. Then we can say " As the standard practice seller issues tickets in the week leading up to the event.

I have choose second blurb as it provides specific solution to the customer's query of delivering tickets to his/her desired location.

While ending the answer we can include " Rest assured, we’re closely monitoring your order and communicating with your seller to ensure they complete the order in time for delivery to you at the address you provided. Can I just ask you double check that the delivery address below is correct:

John Smith

Baker Street

N2 5NB

London,

United Kingdom

In case you want to change delivery address, please do the same through link provided above.

The moment the package is scanned for delivery by the courier, you'll get an instant email alert with the delivery tracking number. You'll then be able to directly track the carrier’s delivery progress to you.

Thank you
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer services covers standard steps of customer service but great customer service requires standard steps and in addition to that a tailor made solution for each customer as every customer has different frame of mind and different challenges for example some customers may not have technical know how, some are purchasing first time, some may have special requirement.
Each different problem requires different solution.

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