Subject: Fwd: LSM Joining Case Test - SARITHA NB
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 8 Apr 2020 06:28:25 +0000

Reject

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Begin forwarded message:

From: SARITHA NB <[email-masked]>
Date: 8 April 2020 at 11:55:14 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - SARITHA NB

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    SARITHA NB
E-mail  [email-masked]
Phone Number    (0091) 9686272556
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Blurb 1 explains the complete information to the client and has put it correct order and format and even collected the address of the client wherein in other blurbs its asked to client which will irritate the client,as customer is king and we need to provide support and service to our clients we are supposed to be more friendly to clients and that is what blurb 1 depicts.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   As customer is king we always have to think from customers end and provide him/her best service so that the customer will always come to us.When we provide them best service they will have the wow factor and that is what is called great customer service and customer will spread word of mouth about our service. Good service is when customer is only had his issues resolved for that time and have not got and input from that service and had not got anything to tell to his or her friends or relatives.

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