Subject: Re: LSM Joining Case Test - Snehil Rai
From: Snehil Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Apr 2020 04:56:04 -0400

| | LSM Joining Case Test

Name | Snehil Rai
E-mail | [email-masked]
Phone Number | (+91) 7985166630
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As a customer support executive we should be answering our customer problems point to point, expect the basic questions we should not engage them in rounds of question which may break their patience level.
Moreover in this Blurb 1 we can see that customer is getting the appropriate reply from customer executive which helped him in resolving his issue.
Where as he will be getting the ticket at his hotel with proper care.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when we treat our customer in a nice and proper way whereas in great customer service we go an extra mile i.e going beyond the customer expectation.

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