Subject: Re: LSM Joining Case Test - shebin varghese
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 6 Apr 2020 01:44:17 -0700 (MST)

he got selected for the travel process, but he refused our offer as he got another offer. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Apr, 2020, at 14:07, Deeksha Dadu <[email-masked]> wrote: 

Ask this guy as well 

From: shebin varghese < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 21 February 2020 at 1:20 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Joining Case Test - shebin varghese 

	
	
			LSM Joining Case Test 
		
	Name 	shebin varghese 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8800001221 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected this blurb as it stated the perfect answer to the customer's query because the customer wanted the tickets to be delivered to the hotel where he would be staying after two days. So , through the link provided to him, he can easily put up his address and also change the existing address and update the new address of delivery. 

Also i would have modified the starting sentences of the blurb 4 in order to make it a more formal conversation. 
I would have started with the first sentence in the same way similar to the Blurb 1 in order to showcase a polite and formal manner of conversation with the customer. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	the major differences can be : Properly understanding the query first and then think efficiently for the solution before relying. 
Better way of communicating with particular words used to state something, in order to make the customer understand easily and effectively. 
Also taking the conversation in a polite and formal manner. 	

	
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