Subject: FW: LSM Joining Case Test - Prakher Karakoti
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 6 Apr 2020 08:08:19 +0000

From: Prakher Karakoti <[email-masked]<mailto:[email-masked]>>
Date: Friday, 28 February 2020 at 4:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Prakher Karakoti

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Prakher Karakoti
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7678464238
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As customer wants to change the address as the customer is going to travel within 2 days and we are not sure how much time it will take to reach the concert ticket to the customer. So we will ask him to  change the address as per the request.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good and great customer  service has differences like:-
1- Apology and empathy. It will be great if you apologise and empathise on the right time. It will make the difference in worst case scenario.
2- Approach towards the customer- It will be great if we approach the customer with right attitude and gesture.
3- Handling the worst cases -  Analysing the situation with calm and composed way will make the situation easy.
4- Taking time- Providing an information in a short period will definitely make the difference between good and great.

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