Subject: FW: LSM Joining Case Test - VIBHUTI MADAN VIBHUTI
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 6 Apr 2020 07:19:25 +0000

Again below average written, how was spoken?

From: VIBHUTI MADAN VIBHUTI <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 4 April 2020 at 8:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - VIBHUTI MADAN VIBHUTI

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    VIBHUTI MADAN VIBHUTI
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (250002) 8979507760
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As in blurb 4 ' customer himself asked that he wants to deliver his ticket to his hotel so that is why i selected this option. I will also cross check the contact details and the email details so that customer get the tracking details on point.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me good customer service is the service in which we solve the problem of the customer, we resolve the problem of the cutomer.
Great customer service is the service in which we resolve  the issue of the customer and make him feel satisfied that yes their problems have been resolved.  We make the customers realize that we understand their problem and we are there for them to resolve their issues.

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