Subject: Re: LSM Joining Case Test - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Apr 2020 12:02:51 +0000

| | LSM Joining Case Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (+91) 8287854030
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is the most accurate one because the in this the person is getting e-tickets via mail and that is convenient for the custumor too.
It is also satisfactory because in any of the extreme case if the customer is not able to get ticket via delivery service then he or she has the option to get the ticket via mail.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to my point of view there is a huge difference between good customer service and great customer service.
Good customer service is something like service is just done to satisfy the customer in nice and proper way whereas Great customer service is meeting the demands of the customer and reaching beyond the customer expectation.We can also so it as a Quality service.

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