Subject: Re: LSM Joining Case Test - Ravi Shanker Sharma
From: Ravi Shanker Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Feb 2019 03:21:50 -0500

| | LSM Joining Case Test

Name | Ravi Shanker Sharma
E-mail | [email-masked]
Phone Number | (91) 9873562121
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me blurb 2 is the appropriate solution to the customer's concern. As the event is taking place in a week but the customer is travelling for the event in next two days. He/She wants us to deliver the tickets to the hotel address, which may take time to update the new address and deliver the tickets. On the other hand customer is getting the option to download e-tickets, which I believe is a convinient way for the customer to get the tickets on time. Rest he/she will be also getting an option to update the new address and contact details where he/she can get the tickets delivered. As a service provider it is our job to serve the customer in a better way. If our customer will get the satisfaction with the services then only we will become their choice again in future.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In today's world every organisation is trying to become the good service provider. Being into the customer service industry our job is to keep our customer happy so that the customer will come back to us again and again. If our customer is happy then as the organization we will grow automatically. We will get good C-sats good reviews from the customer only if we will provide them with the great services. According to me there is not much difference in between good customer service and great customer service. If we will give our best services to each and every customer and our after sales services are also good then that will automatically turn into the great customer experience.

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