Subject: Re: LSM Joining Case Test - DIVYA DAS
From: DIVYA DAS <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Feb 2019 06:25:56 -0500

| | LSM Joining Case Test

Name | DIVYA DAS
E-mail | [email-masked]
Phone Number | (+91) 8638006867
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In the first answer , the query person is answering very polightly while giving the solution, as the customer asked for but in the other answer it is not so, even as the customer said to deliver the ticket, there is a need of some perticular address but, on the other answers they didnot ask for delivery address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service means, service given according to expections, or according to recommendations but great customer service means the service provided in such a good way which is beyond expections, can be called great customer service.

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