Subject: Re: LSM Joining Case Test - abhu bisht
From: abhu bisht <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Feb 2019 07:59:57 -0500

| | LSM Joining Case Test

Name | abhu bisht
E-mail | [email-masked]
Phone Number | (+91) 9958880132
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The second blurb would be the best blurb for the customer because it is more in a proffesional way than other blurbs. It has all the answers for the  questions that the customer had rather than just a big paragraph as the other blurbs had. The main thing about the blurb is that it is more convinient for the customer to understand because the questions that the customer had had been provided in points that makes it more convinient and understandable for the customer. The blurb has also provided the information that is necessary for the customer but not been asked by the customer about the e-tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer services are :-
- Attentiveness - The agent must listen to the
customer carefully before giving a solution to
the customer so that the agent can understand
the situation the customer is in.
- Product knowledge - Product knowledge is the
most important part of a great customer service
because until you don't have the knowledge
about the product you would'nt be able to
provide the best solution to customer.
- Patience - What ever the customer says to the
agent the agent should first listen patiently to
the customer and make them understand the
situation they are in and then provide the best
solution to the customer.

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