Subject: Re: LSM Joining Case Test - Amit Saxena
From: Amit Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Feb 2019 02:41:35 -0500

| | LSM Joining Case Test

Name | Amit Saxena
E-mail | [email-masked]
Phone Number | (91) 7827426715
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The advisor thanked and confirmed the order with customer. The advisor also confirmed that the tickets will be delivered to customer as soon as they are received.The advisor also confirmed the delivery address with the customer.The advisor also informed about the courier of the tickets and the tracking number and thanked the customer at the end.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The great customer service is to empathise with the customers which means feeling wearing the same shoes as customer wearing.We have to show our exceptional skills to satisfy our customers' needs. We have to be smiling, polite, decent and understanding with the customer' requirement.We have to deal with customers' complaint and queries very seriously and try to resolve their issues at the earliest. We should also be always soft spoken with our reputed customers'. A good customer service may not have all the features mentioned as above.thanks

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