Subject: Fwd: German Language Test - Gurminder kaur
From: HR Livesalesman <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Thu, 31 Jan 2019 03:04:18 -0700 (MST)

Hello Kritika, 
Can you evaluate this DE this? 
Let me know if I can shortlist this candidate for the next round. 

Thanks & Regard, 
Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Gurminder kaur" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Thursday, January 31, 2019 2:58:54 PM 
Subject: German Language Test - Gurminder kaur 

		Foreign Language Screening Test 	Name 	Gurminder kaur 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will listen to the customer's problem patiently because once a angry customer get a chance to vent ,they will feel better about the situation.Then I will empathize myself with the customer. After i will apologize for my mistake ,I will try to rectify it. Some customers get satisfy by the apology only but the aim of great customer services is not to satisfy customer but to make them loyal for the company . One can offer something special or compensation for example a soft drink or cup cake along with pizzas would be a good option . We should diagnose the problem and learn from this situation. So that it wont happen again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Gurminder kaur and I am 22 years old. Since my birth I am living in Delhi. I have a father ,mother and brother in my family. My father is a traffic sentinel. He is Delhi traffic police . My mother is Housemaker and she does some online Business. My brother is in garment trading business. I have done my schooling from GHPS ,hargobind enclave. I was a all rounder student who was active in all extra curricular activities like folk dance , theatre , poetry etc. After 10+2 from CBSE board I have completed my German language from Max mueller bhavan till c2 . I have also done graduation BA(hons) in political science from Delhi university. Then i have joined a language school as a trainer, later i have got promotion as a branch head there .Then to get expierence in coustmer services I have joined a calling process and worked there for 8 months .unfortunately because of partnersplit . They have closed the company. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Es gibt kleine unterschied zwischen gute und großartige Kundendienste.Die Kunden soll nicht nur Zufrieden sein ,sondern auch Sie erhalten am besten Erfahrung . 
So werden die Kunden für die Firma getreu sein. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Man soll die benötigte Sprache beherrschen. 
Man soll immer aktiv und positiv sein. 
Man soll zuhörer sein . 
Man soll immer das Bedürfnis der Kunden richtig verstehen. 
Man soll eindrücklich sein. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Viele urlauber machen im Juni und Juli Ferien besonders inden Bergen . DieBergen sind immer schön . Ich war im letzten Juni nach shimla. Es war super und aufregend . Das war ein Rieseziel für mich . Touristen aus dem in und aus Land besuchen gern shimla . In shimla haben wir uns erholt. In den Bergen kann man wandern. Kali bari temple ist eine Touristenattraktion. Aber eine Besichtigung kostet viel Zeit.Dort haben wir auch eine Radtour gemacht. Sowohl haben wir denkwürdige Stadtführung ,als auch viele Fotos gemacht. Wir haben dort zwei nächte übernachtet . Von montag bis mittwoch waren wir im Urlaub. Die Resise mit der zeug war sehr bequem. Das war eine private Reise. Die zeug ist am montag um 6:00 uhr abgefahrt und um 11:00 angekommen .Das war eine gute erlebnis. Die kinder waren besonders glücklich.