Subject: French Language Test - marie claude Yapo
From: marie claude Yapo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 31 Jan 2019 03:06:59 -0500

| | Foreign Language Screening Test

Name | marie claude Yapo
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this case i will first of all apologize to the customer and tell him/her to wait for just 5 mins as we are not familiar with the delivery area. And then i will spell his or her address to make sure it is the correct one.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i am YAPO MARIE CLAUDE, i am 24 years old and i come from ivory coast(west africa).i am a holder of a bachelor in business administration and i have 2 years experience in the technical support french process.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | GOOD CUSTOMER SERVICE consiste simplement à faire votre travail et à répondre aux attentes de vos clients. L'EXCELLENT SERVICE À LA CLIENTÈLE ​​aime votre travail et dépasse vos attentes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

J ai une excellente communication et compétences relationnelles.
J ai aussi de fortes compétences motivationnelles.
Je sais plannifier et organiser et j ai la capacité à effectuer plusieurs tâches à la fois.
J arrive a repondre plus au moins aux attentes des clients.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En 2012 je suis allee au Ghana precisement la ville d Accra ou jai fais pratiquement 2 ans.Accra est la capitale et c est une belle ville,ou l on peut trouver de la nourriture,des bars,la plage et plusieurs instituts de formation.

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