Subject: Fwd: German Language Test - Muzaffar Ali
From: Kritika Mirchandani <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 25 Jan 2019 05:20:40 -0700 (MST)

Hi Ashfaque, 

I have reviewed the test and its a No for this candidate. 
He has made many grammatical mistakes and spelling mistakes as well. 

If you have questions or concerns, do let me know. 

Kind Regards 
Kritika Mirchandani 

From: "HR Livesalesman" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Friday, 25 January, 2019 17:42:37 
Subject: Fwd: German Language Test - Muzaffar Ali 

Hello Kritika, 
Can you please evaluate this test? 

Thanks & Regard, 
Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Muzaffar Ali" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Friday, January 25, 2019 5:34:32 PM 
Subject: German Language Test - Muzaffar Ali 

		Foreign Language Screening Test 	Name 	Muzaffar Ali 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear customer, 

I am sorry that you did not receive your order yet. Please give me two minutes i check your order. I say the customer that please confirm your address. Then I check address and inform to him that i have checked your order as i can see that i have mistakenly write a wrong house number so that our delivery boy could not reach at your destination. Please wait i inform to delivery boy the right address and request him to delivery your order as soon as possible. 

As you had to face such kind of problem and wait a much more time so that i give some discount. 

Thank you for understanding. 

Have a nice day. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Muzaffar Ali and belong form Muzaffarpur, Bihar. My father name is Ashraf Ali and he was a businessman. My mother is houswife. I have eight brother and one sister. They all are student. 

I have done my 10th and 12th from Bihar board After that i came to Delhi in 2010. I have done B.com in December 2013 and Master in 2016 as well as German Language course. 

After completing my Master and German language course i joined concentrix as as junior represantative. I got a promotion in December 2018 and now i am as senior represantative. 

I working in german language process. I resolve the customer problem and reply over the email. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	In meiner Idee handelt gutes Kundendienst nur das Problem des Kundes, aber Toll Kundendienst versteht alles Problem des Kundes und loescht ihre Problem, weil Kunde Zufriedenheit sehr wichtig ist. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich habe zwei Jahre Erfahrung in Kundendienst. 

Ich weiss alles, wie Kunde handelt. Ich verstehe das Problem des Kunde. 

Dies Job ist gut fuer mich, weil ich alle Problem des Kundes in erstem Kontakt bearbeiten moechte. 

Dies Job ist gut fuer mich, weil ich immer versuch, Aufwnd des Kundes reduzieren moeche. 

Ich pruefe alles fuer Kunde ueber und moechte ich immer zufriende Loesung an Kunde anbieten. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Letzte Woche habe ich nach Darbhanga gefahren. Darbhanga liegt in Bihar neben bei Madhubani. Dharbanga is gutes Ort. Es wird veile Sprachen in Darbhanga gesprochen zum Beispiel Mathli, Urdu, Hindi, Bhojpuri und so weite. 

Ich und meine Frau haben mit meinem Auto gefahren, um Darbhanga versuchen. Es gibt so viele Verwandte in Darbhanga. Wir haben erste zu Darbhanga Maharaj Ort besucht. Darbhanga Maharaj Ort ist ein historische Ort in Darbhanga und sehr weit. Es gibt so viele Leute. Wir haben so viel dort wandert. Nachdem haben wir zu Tower gefahren. Tower ist ein sehr grosse Market Place von Darbhanga. Wir haben so viele Dinge von Dort gekauft. Meine Frau hat gesagt mir, dass sie eine Filme zu sehen moechte, weil dort gibt es einen Theater, den Theater sehr bekannt fuer historische Filme. daher sie moechte zu Fimle gehen. Wir haben eine Filme gesehen. 

Nachdem kamen wir zu Jubba Sahni Park. Er ist bekanntes Park in Darbhanga. Es is sehr weit und lang. Wir haben alle Eke des Parks gewandert. 

Darbhanga ist auch sehr bekannt in Bihar fuer Alphabetigunsgrate. Die Alphabetigunsgrate ist ca. 89 prozent. Das ist sehr hoch in Bihar. Die Leute von Darbhanga sind hilfbereit. Wir haben in Darbhanga viel Spass gemacht. 

Wir mussten nach Delhi gekommen, weil seit Montag meinen Werktag gebonnen hat.