Subject: Fwd: German Language Test - Radhika Dewan
From: HR Livesalesman <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Sun, 20 Jan 2019 23:46:24 -0700 (MST)

Hello Kritika, 
Can you please evaluate this DE test? 
Let me know if I can shortlist this candidate for the next round. 

Thanks & Regard, 
Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Radhika Dewan" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Saturday, January 19, 2019 8:40:54 PM 
Subject: German Language Test - Radhika Dewan 

		Foreign Language Screening Test 	Name 	Radhika Dewan 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Good Evening Sir, 

Thanks for calling AVZ Pizza House. Sorry to hear that your Order#1234 has not yet delivered to you. Please let me check. It will take a while. As i check in the system, Computer has taken the address incorrectly unfortunately. Instead of delivering the order to your current Address which is A Block, Pocket-2, Sikanderpur, System has taken A Block, Pocket-2, Silampur. I apologize for the inconvenience caused to you. We have raised a new Order #2345 for the same item : 1 veg Pizza with cheesecorn absolutely free. In additional we are offering you 1 Garlic Bread with cheese, 2 choco lava with 1 Pepsi. We hope you enjoy this meal. Thank you for ordering with us and have a nice day. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My Name is Radhika Dewan. I am 29 years Old. I live in Suryanagar, Ghaziabad. I have completed School in 2006 and did Graduation from Punjab Technical University. I did Bachelors in Business Administration from there. Along with that i have pursued German Language upto 5th Level from Max Mueller Bhavan, which is affiliated to Goethe Institute. I have around 3.6 Years of Experience into Customer Service. I have worked in Cetana e Solutions as an Online German Marketing Executive in Outbound Sales for 6 Months. I used to call German Customers in Germany and tell them that there is high demand for rental Properties. There properties would not only be advertised on German Website but also on other international Websites such as for France, Italy, Spain, U.K and many more. Then i have worked in IBM as an German Practitioner in CRM Operations for about 2 Years. There were Pre-Order Queries and After-Order Queries. Thereafter i have worked in Accenture as Senior Process German Associate for 9 Months. There, i used to make Invoices in SAP. Then, I have worked with Pramata Knowledge Solution on a payroll of Hanaeni Language Solutions as German Translator. It was 6 Months Contractual Job. I used to translate German Texts into English and vice versa. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Der Unterschied zwischen guten Kundendienst und beste Kunden dienst ist, dass im guten Kundendienst die kunden nur mit der Leistung zufrieden sind. Und im besten Kundendienst sind die Kunden gluecklich mit unserer Leistung. Es gibt auch Kundenbindung. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich bin Hoeflich. Ich spreche immer hoeflich mit der Kunden. Ich bin immer hilfsbereit. Wenn der kunde vom mir etwas fragt, antworte ich gleich. Ich spreche langsam mit der kunden, damit die Kunde mir gut verstehen kann. Ich erklaere die Kunden alles. Ich beantworte die fragen der kunden immer. Wenn den Job beansprucht, mache ich mehr Arbeit. Ausserdem habe ich mehr als 3 Jahre Erfahrungen im Kundendienst. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Das Thema lautet Mumbai. Ich besuchte Mumbai waehrend der Sommerferien. Meine Schwester lebt dort. Mumbai ist eine der wichtigsten Metropolen Indiens. Es ist die Haupstadt von Maharashtra. Es ist eine der wichtigste Staedt in Indien. Es ist eine Kuenstenstadt. Es liegt an der Westkuerste Indiens. Es ist das Zentrum der Filmproduktion. Mumbai hat gutes Klima. Es ist weder zu kalt noch zu heiss. Das Klima ist das ganze Jahr uber angenehm. Juhu Beach ist sehr schoen. Aufgrund dieser klimatischen Bedingungen besuchen die Leute Mumbai. Im Mumbai gibt es so viele Gebauede. Die Stromversorgung in Mumbai ist sehr gut. Es gibt kein Problem des Stromausfalls. Das Transportsystem ist auch gut. Es gibt disziplin. Die ganze Stadt ist miteinander verbunden. Der Nahverkehrszug ist auch gut. Es wird auch die Handelshauptstadt Indiens gennant. Mumbai liegt in der guten Klimazone. Ich werde jedes Jahr Mumbai besuchen. Ich finde es sehr interessant.