Subject: Re: LSM Joining Case Test - Sally Longphoi
From: Sally Longphoi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 20 Dec 2018 02:52:55 -0500

| | LSM Joining Case Test

Name | Sally Longphoi
E-mail | [email-masked]
Phone Number | (+91) 8860884457
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The blurb 4 answers the query of the customer as it is clear and concise to understand at the first statement itself.

The e-email shows the that the representative handling the case holds a good process knowledge as it provided the information to the customer on how he/she can update the delivery address by logging into his/her account.

In addition to that, the representative also informs  the customer that he/she shall receive an email notification once the ticket is shipped and out for delivery along with an order tracking link.

To add on:-

The email should have included a statement like " We hope you have an amazing time during the event"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, a good customer service is simply addressing the customers queries & problems within a specified limits.

However, to create a great customer service one has to not only provide support or resolve customers queries but also go above and beyond to make the customer's experience better everytime they avail our services.

A good customer service impact may stay for a short period but a great customer service can  convert a happy customer to a loyal customer, which is definetely beneficial for a long run with having a high customer retention rate.

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