Subject: Italian Language Test - DASSI DOMPIE GARRICK BABEL
From: DASSI DOMPIE GARRICK BABEL <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 4 Dec 2018 04:55:52 -0500

| | Foreign Language Screening Test

Name | DASSI DOMPIE GARRICK BABEL
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear Mr/Ms, we are sincerely sorry for this disappointed, we have any problens with our car.
our team is working now for find a solution, please wait any minutes..
your satisfaction is our preoccupation. don't worry please

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is DASSI BABEL, i am cameroonian, i had my certificate advance level at st. thomas d'aquin college of bafoussam with mention fair good, after i went in douala where i have do my first, second and third year at institute university of coast in douala while i have do italian course because after my third year i had go in italia for start my master degree in biomedical engineering.

now i am holder a bachelor's in biomedical engineering, about the professional intership i have do six months in department of maintenance as technician at laquintinie hospital.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

prima di tutto, per me ci sono molto differenci tra 'bene/good' e 'grande/great' cliente.
il bene cliente, e una persona che fa molto comprato in impresa.

il grande cliente, e una persona verramente importante per l'impresa, puo essere una altra impresa o un grupo di persone, tutto sono molto importante.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

deve auitare i clienti.
deve informare i clienti.
deve prendere tutto i reservazioni del cliente.
deve rapidement servire il cliente.
deve trovare una soluzione a tutto i problemi del cliente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

durante il mio vacanza in 2016 ho visitato la citta di yaounde in camerun, nella regione di centro del camerun, ha due milioni di camerounese che vivono cui con tre stadium per giocare il calcio, c'era verramente molto emozionante per me perche quando avevo un po' di tempo, andevo per guadare come le gente giocavano il calcio, dopo andavo al mercato per comprato qualcosa a mangiare, in fine quando ho finito tutto la giornata, tonarvo a casa mia per cucinare, dopo mangio e guardo un po' la TV.

ma ho verramente amato quello citta, lui molto bella, ha molto scuola e le gente che vivono cui sono molto gentile..
mi piacerebbe andare ancora in quella citta

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