Subject: Japanese Language Test - Ajay Singh
From: Ajay Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 29 Nov 2018 02:06:33 -0500

| | Foreign Language Screening Test

Name | Ajay Singh
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this case i have to keep in my mind that the customer is already faced a problem because of me now my primary concern is not a sales it will be a customer satisfaction i will focus on our goodwill instead of making sales the initial conversation with the customer is most important i have to use a polite words because if i will be a polite then a customer will cool down & listen to me properly and polite conversation will help me to not let a customer cancel his/her order over that a free brownie/coke with a sorry letter will end up building a goodwill of my organisation. In case if i am unable to make customer not to cancel his/her order i will not charge him/her. The most important thing to consider is the conversation. I have to start with sorry then i will explain that its mine mistake(Accepting the mistake makes good impression)then i will ask for his/her right address then i will try to deliver the order As soon as possible with free brownie/coke & sorry letter too. Sorry in written is more effective then sorry in verbal so sorry letter is must.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My self Ajay singh.There are 5 mambers in my family. My parents 2 elder sister & me. I complited my 12th in 2015 after that insted of doing a graduation i started learning the Japanese language & culture because i had a interest in japanese drama i complited my N2 in Dec 2017 after that i started my graduation right now i am persuing the B.com 2nd year & working at Benovellient technologies at Benovellient technologies we give after sale service & a tech support to the Japanese clients.my work at Beno is to make a daily sales report,close the tickets,make the roster, reply of the mails received from japan.reply of the management Mails.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 私にとって良いと素晴らしいサビスの違いは、良いサビスは何とか売っているところ客様に満足を与える事けれど売った後万が一お客様は何か問題に向き合ったらちゃんと問題を聞いて問題に対して答え事は素晴らしいサビスです。もともと良いサビスは満足を与えて売り切れすることまでけれど素晴らしいサビスは売り切れた後もお客様は何か問題に向き合ったら問題を解決すること解決出来なかった解約する事とかは素晴らしいサビスと思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.私のセールスするには腕が良い、セールスマンとして働いた事がありますのですから。
2.どんな仕事でも心を込めて対応出来こと。
3.お客様サビスには第一は言葉です後私はいつどんな言葉を使ったら良いかなと言うことが知っています。
4.自分の仕事に対して真面目です。
5.チムリダのスキルスも持っています。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は好きな町について書く機会があれば絶対ガダワルと言う町について書きたいです。ガダワルは私の村です、デリーに引越しましたけれどガダワルで過ごした良い時間は忘れられない。
村のしんせんな空気とか食べ物とか山とかは大好き。私は特に好きのは自然です。村で山に登るとか釣りするのは日常的なことはここで出来ない。村で季節によって木の変わっている色を見るのも好き.
一つな迷惑なことだけあそこは店はあまりないんですから何か購入したい場合は遠いところまで歩いて行かなければなりませんけれど村に住んでいる人々の立場から見ればこれも問題ない.村の食べ物の事だったら美味しいくて体の為にも良い,村の食べ物のおかげで村の人々は簡単に病気になりません.自然が好きな人々に一回ガドワルへ行って見ると言うことはおすすめ。
将来ガドワルに住むと言うことは望みます。

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