Subject: Fwd: German Language Test - Lakshay Bhayana
From: Asfaque Ahmad <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 13 Nov 2018 13:14:50 +0530 (IST)

Hi Suraj, 
Check this evaluation. 
Kindly Contact this candidate. 

From: "viraat" <[email-masked]> 
To: "Nuno Correia" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Asfaque Ahmad" <[email-masked]>, "brian sexton" <[email-masked]> 
Sent: Saturday, November 10, 2018 4:00:08 PM 
Subject: Fw: German Language Test - Lakshay Bhayana 

Hi Brian , 

Can you please forward DE test for evaluation. 

Thanks 

From: Lakshay Bhayana <[email-masked]> 
Sent: 10 November 2018 15:22 
To: Saurabh Dadu; [email-masked]; [email-masked]; [email-masked]; Virat Joshi 
Subject: German Language Test - Lakshay Bhayana 

	
	
			Foreign Language Screening Test 
		
	Name 	Lakshay Bhayana 
	Whats your first language 	German 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	As one can understand very easily that the above situation is very critical if i would be at customer's place then i would have reacted to the situation not calmly considering the fact that the phone order executive entered his adress incorrectly. So i believe that as a phone order executive i would answer ther customer's call immediately and will give best to assure the pizza delievery on time.As a phone order executive i have to be very polite during the call apart from that i need to provide pizza free of cost considering the mistake so that i would be able to satisfy my customer. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Lakshay Bhayana.My age is 22 .I reside in ramesh nagar new delhi.My father is a serviceman by profession and my mother is a housewife. I have 2 elder sisters 
my educational qualifications are explained below; 
I have completed c1 level from MAX MUELLER BHAVAN 
I have just completed B.A Prog from Delhi University. 
I have completed my 10th and 12th from cbse board. 

	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	ich vertrete die Ansicht,dass Kundendienst heutzutage eine sehr grosse Rolle spielt,deshalb ist es auch empfehlenswert , die Untershied zwischen einem gutem Kundendienst und grossartigem Kundendienst zu verstehen.Ein guter Kundendiesnt ist sehr ueblich heutzutage.Ausserdem bietet es nur begrenzte Vorteile z.B Loesung des Problem.wenn es um grossartigen kundendienst geht,dann bietet es unbegrenzte Vorteile wie z.B Zufriedenheit, gute Erfahrung usw. Die Unterschied ist zwar klein, aber bemerkenswert. 
	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1 Ich habe Selbstbewusstsein. 
2 Ich habe auch Teamgeist, der sehr wichtig fuer eine Firma ist. 
3 Ich bin nicht nur hilfreich,sondern auch sehr ehrlich. 
4 Ich bin sehr geduldig. 
5 Ich glaube daran, dass ich alle wichtige Kompetezen habe, um eine Stelle zu bekommen. 
	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	in meinem Leben habe ich viele Staedte besucht,deswegen bin in der Lage, die Staedte zu vergleichen.Meiner Meinung nach sind alle Staedte einzigartig . Jede Stadt verfuegt ueber alle Dinge, die man zum Reisen braucht ,totzdem war ich einmal sehr ueberrascht , wenn ich Haridwar besucht habe, weil ich meine Erfahrung sehr gut gefunden habe.Man kann sich nicht vorstellen ,wie wohl ich mich gefuehlt habe.In Haridwar hatte ich viele Tempel besichtigt die sehr friedvoll sind . Viele Leute besuchen haridwar jedes Jahr, damit sie ihre Wuensche erfuellen koennen. Aus diesem gleichen Grund hatte ich Haridwar besucht. Allerdings habe ich mehr erlebt.Ich vertrete die Ansicht,dass jeder Haridwar besuchen sollte.Zusaetzlich ist es zwar alt, aber sehr friedvoll .Man kann auch dort die Natur gut geniessen..Es ist die Tatsache,die niemand bestreiten kann.