Subject: 18065406 - FAN SELLER - Sting & Shaggy - 15/09/2018 20:00 - Seller chasing the payment.
From: Ashwinee Latchayya <[email-masked]>
To: Ashish Semwal <[email-masked]>
Date: Mon, 15 Oct 2018 12:48:24 +0530 (IST)

Hi Ashish, 

In this case can you escalate it to payments please & do mention it was an active redirection. 

Thank you, 
Ash 

From: "Ashish Semwal" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 15 October, 2018 11:31:41 
Subject: Re: 18065406 - FAN SELLER - Sting & Shaggy - 15/09/2018 20:00 - Seller chasing the payment. 

Hi Ash, 

It's an Active redirection case. 
Customer purchased the tickets from this #17713092. and sold out on this #18065406. 
"Buyer turn Seller" chasing for the payment for his sale, we should not ask proof of purchase from the customer. 

Regards, 
Ashish 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Ashish Semwal" <[email-masked]> 
Sent: Sunday, 14 October, 2018 12:53:05 
Subject: Fwd: 18065406 - FAN SELLER - Sting & Shaggy - 15/09/2018 20:00 - Seller chasing the payment. 

Hi Ashish, 

Please request proof of purchase from the seller. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Ashish Semwal" <[email-masked]> 
Sent: Saturday, 13 October, 2018 22:48:56 
Subject: RE: 18065406 - FAN SELLER - Sting & Shaggy - 15/09/2018 20:00 - Seller chasing the payment. 

Hi Ash, 

Has the seller provided proof of purchase, if not please ask them for it. 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Friday 12 October 2018 09:07 
To: Brian Sexton <[email-masked]> 
Cc: Ashish Semwal <[email-masked]> 
Subject: 18065406 - FAN SELLER - Sting & Shaggy - 15/09/2018 20:00 - Seller chasing the payment. 

Hi Brian, 

Seller is chasing payment and according to payment diagnostic there is a note "Liase with fraud, payment method must be unblocked through the Users Tab". 

Can we check this issue with Payments team please. 

Kind Regards, 

Ashwinee 

From: "Ashish Semwal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 12 October, 2018 11:33:27 
Subject: 18065406 - FAN SELLER - Sting & Shaggy - 15/09/2018 20:00 - Seller chasing the payment. 

Hi ashwinee, 

Seller emailed chasing the payment for his sold order. 

There is note on payment diagnostics: " Liase with fraud, payment method must be unblocked through the Users Tab" 

Regards, 

Ashish