Subject: Feedback
From: Ashwinee Latchayya <[email-masked]>
To: Tavish Gawri <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Sun, 14 Oct 2018 19:49:34 +0530 (IST)

Hi Tavish, 

As previously discussed, please read the case history carefully before taking any action. Make sure before replying to an email you check the case/cian notes and case history properly. 

If you are not sure about a query you can ask any available Floor Support/ Team Lead and they will assist you. Please make sure that you are not giving incorrect or incomplete response while replying to the queries received. If we find more mistakes from your side, you will unavoidably be put back to re-training. 

Also kindly adhere to your break timings and avoid using foul language on the floor ; this will be directly reported to higher management which will lead to severe consequences. 

Kind Regards, 
Ashwinee