Subject: Re: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets.
From: Ashwinee Latchayya <[email-masked]>
To: Ashish Semwal <[email-masked]>
Date: Fri, 12 Oct 2018 12:57:05 +0530 (IST)

Hi Ashish, 

Inform the buyer tickets have been uploaded & Wrap up. 

From: "Sandra Ninkovic" <[email-masked]> 
To: "Maja Molnar" <[email-masked]>, "Nuno Correia" <[email-masked]>, "CSpayments" <[email-masked]> 
Cc: "Ashish Semwal" <[email-masked]>, [email-masked] 
Sent: Thursday, 11 October, 2018 18:01:52 
Subject: RE: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets. 

Hi guys , 

I checked orders and I don’t understand why we asking to refund the buyer here? 

Buyer resold the tix and uploaded tix for new buyer. Order is not marked as redirection as buyer did not use one click relist option. 

Tix are uploaded in time for the event and new buyer downloaded tix . 

I can see that buyer /seller from 17672803 was chasing tix simply to fulfil the order . 

[ mailto:[email-masked] | @Nuno Correia ] why we have to refund the buyer here? CB has been contested little over month ago and we still waiting to see did we won the CB. We cannot go and accept the chargeback as a refund after contesting. 

Kind regards, 

Sandra Ninkovic 

Chargeback Analyst 

Team Leader : Anna Jeanne 

From: Maja Molnar 
Sent: 11 October 2018 13:16 
To: Nuno Correia <[email-masked]>; CSpayments <[email-masked]>; Sandra Ninkovic <[email-masked]> 
Cc: [email-masked]; [email-masked] 
Subject: Re: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets. 

Hi Sandra, 

Can you please assign the below? 

Thanks, 

Maja 

From: Nuno Correia 
Sent: Thursday, October 11, 2018 9:18 AM 
To: CSpayments 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fw: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets. 

Hello, 

Any updates on this case? 

Best Regards, 

Nuno Correia | 

From: CSpayments 
Sent: 03 October 2018 11:08 
To: Nuno Correia; CSpayments; Sandra Ninkovic 
Subject: RE: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets. 

Hi Sandra, 

Can you please assign the below? 

Thanks, 

Marsha 

From: Nuno Correia 
Sent: 03 October 2018 10:20 
To: CSpayments < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets. 

Hello, 

Can you guys please help here? 

Best Regards, 

Nuno Correia | 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 03 October 2018 08:00 
To: Nuno Correia 
Cc: Ashish Semwal 
Subject: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets. 

Hi Nuno, 

The buyer of the above TID has requested a refund on 20/08/2018 and was informed that he cannot cancel the purchase and advised to relist. And listing got sold as well. 

At the same time, buyer had initiated a charge back and according to case history ; Chargeback contested through Vantiv (on 29/08/2018). 

Can we contact chargeback team to see if there's any update on this issue or otherwise as the buyer is also eligible for a refund ; can we request the chargeback team to accept as a refund after contacting CSNY. 

Kind Regards, 

Ashwinee 

From: "Ashish Semwal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 3 October, 2018 11:48:18 
Subject: 17672803 - Broker US - Golden State Warriors vs Los Angeles Lakers - NBA Preseason 2018 - 12/10/2018 19:30 - Buyer chasing the tickets. 

Hi Ashwinee, 

Buyer Initiated the Chargeback and Current State: Initiated Reason : Unknown and at the same time buyer chasing for the tickets also, please check can we issue the refund to the buyer. 

Regards, 

Ashish